How to book showings and communicate them with clients effectively. The goal here is to do as little back and forth as possible.
A client suggests a property for showing or you have a property you suggest to a client. Ideally the client has been coached by you to give you their availability when asking for showings.
If showings are hard to get on a property, book on ShowingTime first and let the client know afterwards.
Email 1 to client:
Confirm properties: “Hi Elyse, I am happy to show you those 3 properties on Fairwinds, First and Muldoon, beginning with Muldoon.”
Confirm time and place: I’ve booked all three. Consider them confirmed and I’ll meet you at Muldoon at 14:00.
Salutation: “Regards, Karim.”
If scheduling was needed with the client, book showings on ShowingTime.
Email 2 - There is no Email 2 unless a property fails to confirm or rescheduling is needed.
Use email rather than text.
Use a friendly, but professional tone in emails.
Coach clients ahead of time on how to communicate their availability, how to ask for showings, and how to be prepared for showings.
Take ownership of scheduling. Let the client know when the property is available, and when you’re available to show it.
Use a minimum number of emails possible. Back-and-forth saps your attention and your energy.
Consider all showings confirmed when booked and let your clients know that. This cuts way down on extra time spent in the email and missed communications.
Use virtual showings when schedules don’t line up.
Let a client completely dictate your schedule. If you are not available at a certain time, you do not have to explain why. “No.” is a complete sentence.
Get caught in endless emails.