Summary

This playbook outlines the standard operating procedure for arranging property cleanings for new listings. To protect listing marketing quality while maintaining baseline financial consistency, the Nick Fundytus Team covers the cost of a baseline professional deep clean during the pre-list phase. Any additional specialized cleaning services, such as carpet cleaning, would be at the client’s expense.

1. Policy Overview & Scope

Our "People-First" philosophy dictates that we include professional preparation to ensure our clients' homes stand out when they go live on the market. To maintain team margins, we want to ensure that what we include as part of our deep clean is clear and consistent for all clients:

• Team-Covered Standard: A professional baseline deep clean of all kitchens, bathrooms, bedrooms, and general living spaces completed after decluttering but prior to media production. This includes the interior of the cupboards and fridge (if the home is vacant), and the interior of the oven.

• Client-Paid Add-Ons: Specialized cleaning tasks, such as carpet cleaning, would be at the client’s expense. We have preferred carpet cleaners who we can coordinate with for a quote and are happy to book the appointment on the client’s behalf, though the invoice would be sent to the client to be paid directly by them.

2. Step-by-Step Operational Workflow

Step 1: Presentation

• Responsible Seat: Realtor

• Timing: During the initial listing presentation/First Meeting.

• Action: The Realtor presents the team's pre-listing steps. The Realtor pulls the marketing checklist out of the physical Listing Box and delivers it to the seller. The Realtor explains that the team fully covers the baseline deep clean to prepare the home for photography, highlighting that if they desire carpet cleaning, this would be at an additional cost.

Step 2: Handoff

• Responsible Seat: Realtor

• Timing: Immediately upon securing signed listing documents.

• Action: The Realtor introduces the clients to the Operations seat and lets them know to reach out once they’re about a week or two away from being ready for the cleaning and photos (the sooner we have a timeline the better, to ensure we can get a cleaning that that is convenient for the clients).

Step 3: Coordination & Vendor Booking

• Responsible Seat: Operations

• Timing: Once the client lets you know that they are 1-2 weeks away from being ready for photos.

• Action: Operations communicates with the Seller regarding their preference for when the cleaning takes place, and outlines what is included in our deep clean package. Ask the client if they have carpet in their home that they’d like professionally cleaned. Operations contacts Molly Maid’s to book the project. If carpet cleaning is needed, Operations can offer to handle obtaining a quote and booking.

Step 4: Billing & Financial Reconciliation

• Responsible Seat: Operations / Finance

• Timing: Once clean has been completed.

• Action: Operations adds the invoice details to the Monday.com Invoice Board and DEXT. If the client purchased carpet cleaning, or any other specialized cleaning service, ensure that the invoice gets sent to the client directly for payment to the vendor.