Intended Result

Intended to consistently manage internal communication.

Summary

Our team communicates primarily through Google Spaces to ensure all communication is kept in a consistent space and allows team members to go back within the space to read previous conversations.

Description

We create a Google Space for every listing and Quarterly Rock. We also have private chats between team members (i.e., Chelsea and Nick or Nick and Karim) where those members can chat privately. All Google Spaces should be accessible to everyone on the team.

How to Create a New Google Space

1. Open Gmail

2. Under Chat on the left hand side, you will see all existing chats and spaces.

3. Click “New Chat”, then “New Space”

4. If you are creating the space for a listing, the name should be the full address (e.g., 123 Main Street) and the emoji should be a house. If you are creating the space for a Quarterly Rock, the name should reflect the Rock for easy finding (e.g., Client Reviews and Testimonials).

5. Add all team members to the space.

Tips for Best Use

• Ensure to keep all communication inside the relevant space.

• If you have something to note which doesn’t belong in any of the existing spaces, and doesn’t require it’s own space to be created, it can go under General.

• There is a ‘Random’ space for items that don’t pertain to work, but that you want to share with the team.

• If you have a personal message for a specific member on the team, message them directly using the chat function.

• If you want somebody specific to be tagged and notified of your message, you can tag them using the ‘@’ symbol (e.g., @Chelsea will tag Chelsea in your message). If you want to tag everyone within the space, you can tag “@all”.