"How is my shipment?". This is - surely - the phrase that people who work in customer service in logistics companies still hear the most today. The pressure for deadlines has always been a constant in the world of transport ، and over time it has only gone to Mayor. As a result of this need, the tracking of shipments in transport arises and evolves - also called traceability.

Advantages of tracking shipments in transport

Knowing in real-time the status of our shipments have more advantages than we can believe at first glance. We must also be aware that shipment tracking does not only answer the question of where my merchandise is, but also includes information on other aspects - that it has suffered an incident, that information is missing to make the delivery or that it is incorrect. , which has been incorrectly routed to another zone, etc-.

Here we review some of these advantages:

Shipment tracking provides transparency and visibility

A good DPD tracking system means that there is neither cheating nor cardboard possible. The more accurate the monitoring and reporting system, the greater the transparency and the ability to know exactly what is happening. This will mean that the blackout of information and control that some companies feel they suffer with their shipments of merchandise will disappear.

Anticipation of incidents

Having the information at the time it occurs can help you alleviate and even nullify the consequences of a problem. It will never be the same to know instantly that a problem has arisen than to take days to discover it or end up finding out about the claim of the recipient who is still waiting for the merchandise.

Even in the case of the worst news, such as a partial or total breakdown, knowing it as soon as possible will allow you to replace merchandise or take the necessary measures to tackle the problem.

Production improvements

At this point, DPD tracking is intertwined with Just in Time operations . In supply chains that have their times measured to the millimeter and need that the gears of the chain do not stop and arrive just when they are needed. For these environments it is essential to have a monitoring system that allows them to know that everything is going as expected. Or to react when it is not like that.

Shipment tracking improves the customer experience

We have already seen enough incentives to be clear that all this makes the customer experience better when you have these systems. Whether it is due to an ongoing need, such as Just in Time systems , or a more specific need in which we have an exceptionally important shipment, a good shipment tracking will make us more confident about how it is going, reduce unnecessary stress and, in Ultimately, we better perceive our logistics provider. In addition, each day that passes, customers are more used to these technologies and are more used to using them.

Advantages for the provider himself

Customers are not the only beneficiary of this system. Logistics operators pay close attention to their own tracking system to measure their performance. In this way they can obtain statistics on where errors are occurring and how frequent they are.

This also helps in determining responsibilities. The tracking of shipments and traceability allows to see if there are problems in the distribution in the coordination of the central or, in the supply chains, to see in which department or area the delays or breakages are occurring.

Of course, these traits can also be leveraged by the customer to obtain performance reports, evaluate the vendor, and work with the vendor to achieve improvements.