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The Roomiepedia
  1. How to list a room (Back-end)
  2. Sales Department
    1. Our Mission and Vision.
    2. Useful Links
    3. Recruitment
      1. Junior Sales Representative
    4. Info Hoteles FAQs
      1. Stay at 7
      2. a&o
    5. Sales Team Leader
    6. Coupon
  3. Customer Support
    1. Our Vision
    2. Customer Support Roles
    3. KPI'S (Key Process Indicators)
    4. Tickets
      1. How to create Tickets using Hubspot
      2. Ticket Lifetime
        1. 1-Ticket Setup
        2. 2- Set ticket owner
        3. 3-Action Taken
        4. 4-Stage change
        5. 5-6-7 Task Setting - Follow up and Ticket Lifetime
    5. Booking Process
      1. Double-check Booking
      2. UR Booking Request Proforma
    6. Refund Process
    7. Property Contact Information
    8. Templates
      1. First response
      2. Refund not applicable
      3. No availability
      4. Archer Call
      5. 01 - Booking Response
      6. 02 - Booking Request
      7. 03 - Booking Confirmation
      8. Refund Request (RR)
      9. PayPal Payments
    9. Negative Booking Request Procedure
    10. Glossary
  4. Survey for leads and chats
  5. The Netherlands
    1. Registration Advisory - The Netherlands
    2. REGISTRATION BSN - BSN RNI
    3. Bank Accounts
    4. Health Insurance
  6. Tourist and City Taxes
  7. Correcting information in deal
  8. Community Management
  9. Business Development
    1. The Business Developer Role
    2. 7 skills you need in business development
    3. The Hotel Industry
    4. Understanding Long-stay
    5. Setting up Long-stay Rates
    6. a&o Contacts
    7. Hotel/Hostel criteria
  10. Hotel contacts
    1. a&o
    2. Steelhouse
    3. King-Kong
    4. iPartment
    5. Best Western Plus Amstelveen / Zaandam
    6. Stay at 7 (Delft & The Hague)
    7. Dakura
    8. Neohostel Berlin
    9. Visito Aparthouse (Sofia, Bulgaria)
    10. The Boc (Mallorca)
    11. The Flying Pig (Noordwijk/Leiden)
    12. Van Maric (Berlin)
    13. Hostel Bergen Montana, Noruega
    14. Salerno (Rome)
    15. Sun & Moon (Barcelona)
    16. Art Factory Soho y San Telmo (Buenos Aires)
    17. Babel Departamentos (Buenos Aires)
  11. IT Support
    1. Hosting Size Limit Exceeded
  12. Project Management
  13. ClickUp Project Management System
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Booking Requests:

The booking requests must include:

  • A small presentation. Example:

“I'm Sabrina, Booking Manager from Urban Roomie.

I would like to request a booking with the following details:”

  • Full name

  • Email

  • Phone Number

  • Gender

  • Type of room

  • Location

  • Check-in date

  • Check-out date

  • Price of the room in DKK

  • Duration

  • Link to Happy Roomie Finder

  • Ask at the end to add the guest in CC with the confirmation

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