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The Roomiepedia
  1. How to list a room (Back-end)
  2. Sales Department
    1. Our Mission and Vision.
    2. Useful Links
    3. Recruitment
      1. Junior Sales Representative
    4. Info Hoteles FAQs
      1. Stay at 7
      2. a&o
    5. Sales Team Leader
    6. Coupon
  3. Customer Support
    1. Our Vision
    2. Customer Support Roles
    3. KPI'S (Key Process Indicators)
    4. Tickets
      1. How to create Tickets using Hubspot
      2. Ticket Lifetime
        1. 1-Ticket Setup
        2. 2- Set ticket owner
        3. 3-Action Taken
        4. 4-Stage change
        5. 5-6-7 Task Setting - Follow up and Ticket Lifetime
    5. Booking Process
      1. Double-check Booking
      2. UR Booking Request Proforma
    6. Refund Process
    7. Property Contact Information
    8. Templates
      1. First response
      2. Refund not applicable
      3. No availability
      4. Archer Call
      5. 01 - Booking Response
      6. 02 - Booking Request
      7. 03 - Booking Confirmation
      8. Refund Request (RR)
      9. PayPal Payments
    9. Negative Booking Request Procedure
    10. Glossary
  4. Survey for leads and chats
  5. The Netherlands
    1. Registration Advisory - The Netherlands
    2. REGISTRATION BSN - BSN RNI
    3. Bank Accounts
    4. Health Insurance
  6. Tourist and City Taxes
  7. Correcting information in deal
  8. Community Management
  9. Business Development
    1. The Business Developer Role
    2. 7 skills you need in business development
    3. The Hotel Industry
    4. Understanding Long-stay
    5. Setting up Long-stay Rates
    6. a&o Contacts
    7. Hotel/Hostel criteria
  10. Hotel contacts
    1. a&o
    2. Steelhouse
    3. King-Kong
    4. iPartment
    5. Best Western Plus Amstelveen / Zaandam
    6. Stay at 7 (Delft & The Hague)
    7. Dakura
    8. Neohostel Berlin
    9. Visito Aparthouse (Sofia, Bulgaria)
    10. The Boc (Mallorca)
    11. The Flying Pig (Noordwijk/Leiden)
    12. Van Maric (Berlin)
    13. Hostel Bergen Montana, Noruega
    14. Salerno (Rome)
    15. Sun & Moon (Barcelona)
    16. Art Factory Soho y San Telmo (Buenos Aires)
    17. Babel Departamentos (Buenos Aires)
  11. IT Support
    1. Hosting Size Limit Exceeded
  12. Project Management
  13. ClickUp Project Management System
Double-check Booking {{ currentPage ? currentPage.title : "" }}

1. Good morning,

2. -This is John from Urban Roomie speaking. Am I speaking to Mary Poppins?

-Yes, I’m Mary.

3. -The reason I am calling you Mary, is to double-check your recent order at

urbanroomie.com and to make sure that you have the right information.

-Ah, I see. That’s ok

4. -Perfect, thanks. I also would like to inform you that we are recording this call

for quality and validation purposes.

5. - You booked a Private Room in Berlin for one person in Hotel Name.. Is that

correct?

6. - Your Check-in date is 19/09/2021. Is that correct?

7. - Your check-out Date is 19/12/2021. Is that correct?

8. - You paid an upfront payment of €200.

9. This Upfront payment is fully refundable up to 15 days before the check-in

date, afterwards, an administrative fee will apply. No full refunds or partial

refunds are possible for cancellations requested with less than 48 hours left to

the check-in date. Do you agree with this?

10. -At check-in/ via invoice to the hotel/hostel you will have to pay €600 + city

and tourist tax (if applicable) Is this correct?

11. Your monthly cost excluding city tax and tourist tax is €600. You will pay

monthly this amount to the hotel/hostel. Do you agree with this?

12. -In this property is possible/ not possible to register your residential address.

13. However, we do offer assistance in requesting a BSN/CPR appointment.

14. -Do you agree with this Mary?

-Yes

15. If you need more information regarding this please contact

help@urbanroomie.com

16. If you wish to make extend your stay, change your check-in or check-out date

please contact Urban Roomie and we will try our best to assist you.

17. Do you have any questions?

If the customer has a question and you don’t know the answer, please

open a ticket, tell the customer the ticket number and tell him that we will

reply via the ticket.

18. If you don’t have any further questions. I would like to thank you for your time

and I wish you a great stay in city name.

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