Booking Requests:
Booking requests must be sent to: welcome@ipartment.de, with CC to victoria.c@urbanroomie.com or Business Developer (if it is a last minute BR send in CC to mora@ipartment.de)
Bookings within 24 hours must be cancelled and refunded
In case the Business Developer is not available, and there is a need for a fast confirmation call to +49 221 921636200
from 8:00 to 18:00. After 18, there is always someone pickung-up the phone but can’t make reservations. It is an emergency hotline for the guests.
The contact inside the company is Alejandro Mora (ES, EN, DE). mora@ipartment.de. Contact if possible only by the business developer.
The booking requests must include:
A small presentation. Example:
“I'm Sabrina, Booking Manager from Urban Roomie.
I would like to request a booking with the following details:”
Full name
Email
Phone Number
Gender
Type of room
Location
Check-in date
Check-out date
Price of the room, amount to be paid by the guest. (Upfront 14%)
Duration
Link to Happy Roomie Finder