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Good afternoon, I'm Celeste from Urban Roomie. Am I talking to Ivan Drago

-Yes, that’s me.

Hi Ivan, you recently booked a room through Urban Roomie and I’m calling to know how everything is going so far and to see if we can do anything to make your stay a bit better.

Are you happy with the attention provided by Urban roomie, during the booking process?


How was your experience at the hotel? 

-the Hotel Service? Anything to improve? 

I know that you only have a few weeks/days left at Hotel Name. Did you already find another place to live?


Would you like me to help you extend your stay?

-I don’t know i would like to find an apartment, if i dont find nothing maybe yes.

- Well Ivan just to be safe, and to make sure that you have a place to stay in month. Dont you think is a good idea to request an extension? You only will have to pay 99 euro and if later you end up finding an apartment you can always cancel and you won’t own anything to the hotel.

Thank you very much for your time and collaboration, remember that you can always contact us if you have any doubts or you would like to get another room somewhere else.

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