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Dec 7

Structured answers

Action-less world

Ticket life cycle


Agents and Dashboard

Ability to Collapse and Expand Side Panels

Connect “Phone call ended” & “snooze”

New behavior Before adding Parameters to the Tool

Autofill output param when contacting 3rd  

New Flow for Detaching the Ticket Help Mode -

Export Input params to Output params 

Time zone preset for Business

Management and Configurations

Close Creation Tickets from Management

Set timeout for responder tickets 

Custom Promo Code

Contact 3rd party- user follow up (alternatives)

Users and App

Create New User Plan

Create app user account for agents

Remove the add general note

Show bubble box state on load

Add refType for all output parameters

Connect "Call again" to 3rd party communication 

Agent’s referral program automation 

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