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User: a subscriber user, who is using the Stuff App to request a service

Agent: Stuff registered Agent, who provides service for the users through the Stuff Dashboard

Dashboard: Web Portal used by Agents to provide services for the Users

Management : Web Portal used by Account Managers to manage requests, agents, users and other administrative matters for the sake of Stuff

Stuff App: Mobile App (ios & android) used by users to request a service, interact with Agent through it to get requested services done.

Request: a service requested by a user, first thing triggered from the user

Ticket: part of the work needed to handle the each agent will work on a ticket- each ticket is assigned to an agent, and each ticket is connected to the request.

Task: ticket connected to request, that the agent is handling to deliver or work on providing the service to the end user









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