Release Date: Dec 7
Learning - learn more from each question, and understand what kind of predefined answers they might have in the future
User’s experience - Improve the experience for the user, by making the Q&A interactions easier and simple
The agent will be able to add “answers” that will be suggested to the user, in addition to the original widget.
The agent can edit and remove these answers
The user will always be able to select “Other” and define a custom value