Manual Quality Assurance {{ currentPage ? currentPage.title : "" }}

First Day

What?

Who?

Company & tools Introduction

Aviv, Irit

Introduction to AUI, teams structures and Squads

Regev

Products Overview session 1- Dashboard

Overview of project tracking tools and process

Hiba

Overview of the dashboard and Mgmt board+provide articles about things like saga , toolkit ,... etc

Second Day

What?

Who?

Product Overview session 2

(QA) Israa decides who

Session about Jenkinse use and deployment notification

Anas shami

Session about branches flow on bitbucket

Leena

Small ticket (bug/ change label / do refactor) depending on the experince

Leena/Omar can decide it

System Overview Outline

Session

Duration

Assignee

Regular Task Flow

3 H

Israa / Adel / Somaya A

Assessment and Synthetic Task Flow

AND

Rerating Ticket

2 H

Israa / Adel / Somaya A

Live feedback Flow

Suggestion Flow and Certification

2 H

Israa / Adel / Somaya A

Management

3 H

Israa / Adel / Somaya A

App and Webapp

2 H

Natalie

Tools

2 H

Israa or Adel

Overview of Product

Dashboard

Regular Task Flow

  • Classification Step- based on Agent Type

  • Task Info and Ask Question

    • Prediction and Similarity Model

  • Third Step- Zone and Tools-

    • Contact User

    • Contact Business

  • I’m done

  • User Details

  • Preferences

  • Contact US

  • What’s Next Flow-

    • Alternative

    • Snoozing

  • Get Help Flow

  • Rating Flow

Assessment and Synthetic Task Flow

Creation

Responder Tickets

Rerating Ticket

Live feedback Flow

Suggestion Flow and Certification

Management

  • Inbox screen

  • Tasks and filters

  • Conversation screen

  • Manage and overview 

  • Tasks

  • Users 

  • Accounts

  •  Admin

  • Actions

  • Parameters

  • Agents

  • Agents movements tier 

  

  • CR

  • Tickets 

  • Manual approval

App

Webapp

Note: Make sure to grant new candidate access to Dashboard, Management, app apk

Tools

Test Rail

Jira- AUI and BU

Database

log rocket

Smart lock

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