First Day
What? | Who? |
Company & tools Introduction | Aviv, Irit |
Introduction to AUI, teams structures and Squads | Regev |
Products Overview session 1- Dashboard | |
Overview of project tracking tools and process | Hiba |
Overview of the dashboard and Mgmt board+provide articles about things like saga , toolkit ,... etc |
Second Day
What? | Who? |
Product Overview session 2 | (QA) Israa decides who |
Session about Jenkinse use and deployment notification | Anas shami |
Session about branches flow on bitbucket | Leena |
Small ticket (bug/ change label / do refactor) depending on the experince | Leena/Omar can decide it |
System Overview Outline
Session | Duration | Assignee |
Regular Task Flow | 3 H | Israa / Adel / Somaya A |
Assessment and Synthetic Task Flow AND Rerating Ticket | 2 H | Israa / Adel / Somaya A |
Live feedback Flow Suggestion Flow and Certification | 2 H | Israa / Adel / Somaya A |
Management | 3 H | Israa / Adel / Somaya A |
App and Webapp | 2 H | Natalie |
Tools | 2 H | Israa or Adel |
Overview of Product
Dashboard
Regular Task Flow
Classification Step- based on Agent Type
Task Info and Ask Question
Prediction and Similarity Model
Third Step- Zone and Tools-
Contact User
Contact Business
I’m done
User Details
Preferences
Contact US
What’s Next Flow-
Alternative
Snoozing
Get Help Flow
Rating Flow
Assessment and Synthetic Task Flow
Creation
Responder Tickets
Rerating Ticket
Live feedback Flow
Suggestion Flow and Certification
Management
Inbox screen
Tasks and filters
Conversation screen
Manage and overview
Tasks
Users
Accounts
Admin
Actions
Parameters
Agents
Agents movements tier
CR
Tickets
Manual approval
App
Webapp
Note: Make sure to grant new candidate access to Dashboard, Management, app apk
Tools
Test Rail
Jira- AUI and BU
Database
log rocket
Smart lock