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AUI documentation
  1. Product
    1. Glossary
    2. Overview
    3. Management Dashboard
    4. Agent Dashboard
      1. Agents
      2. Suggestion system
      3. Regular Task Flow
      4. Rating system
      5. Classification panels
      6. Big Rocks
        1. Structured Answers
        2. Ticket Lifecycle
        3. Action-less
        4. Workstation
        5. Rating Based on Logs
        6. Session Service
    5. App
    6. Web App
    7. Machine Learning
    8. Tools
      1. Conflake
    9. Environment
      1. Staging
      2. Production
    10. Product Updates
      1. 2021
        1. Dec 7
        2. Dec 20
  2. Onboarding
    1. Manual Quality Assurance
    2. Automation Quality Assurance
    3. Front End
    4. Back End
  3. R&D processes
    1. General
    2. Project Tracking Tools
      1. Jira
      2. Product Board
    3. Meetings
    4. Collaboration Tools
    5. Production Deployments and Versioning
  4. HR processes
  5. Engineering
  6. Offices Locations
  7. Obselete
    1. Company documentation
      1. Company updates
      2. Company meetings
    2. Dec
  8. Team Roles and Responsibility
Classification panels {{ currentPage ? currentPage.title : "" }}

Classification mapping - https://docs.google.com/spreadsheets/d/1F84-FfifH-q8LpYm8-u8zxWhCQ53FWKwruobJv1kHTc/edit?pli=1#gid=719038434

User reached out to us - https://aui.productboard.com/feature-board/3145120-current-sprints/features/9170297/detail

3rd party contacted us - https://aui.productboard.com/feature-board/3145120-current-sprints/features/9170297/detail

What’s next - https://aui.productboard.com/feature-board/3145120-current-sprints/features/9220613/detail

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