Domain IV: Program Performance Monitoring {{ currentPage ? currentPage.title : "" }}

  • Assess program using multi-source performance metrics

    • Mode split

    • Air quality

    • Parking

    • Ridership

    • Employer benefits

    • Customer satisfaction

  • Create and present program performance reporting to stakeholders and customers

  • Develop compliance reporting

  • Perform ongoing quality control/quality assurance

  • Recommend program changes based on assessments

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