One such effective communication strategy you can utilize to get tremendous success is to have an efficient & accessible database of varieties of contacts for the companies. A few business relation phone numbers that are deployed by the businesses to carry out better customer-communication is to make use of a Toll-Free Number & a DID or Direct Inward Dialling number.

A Toll-free number has been there for a very long time & considerably converted the methods of communication with the customers for businesses. It is just like a telephone number with distinct 3-4 digit codes that can be easily dialed from your landlines without any charge for placing the call. On the other hand, DID number is a type of telecommunication service in which a subscriber operates a PBX or a private branch exchange system.

A DID number can easily allow your contact number to ring through directly to the specific number at the business rather than going for a menu/a queue & requesting you to dial an extension.

Different factors are there which play a crucial role in deciding which one to consider between DID number and of a toll-free number.

Let’s have a closer look at both of these to decide which one to choose:

• DID numbers are actually assigned by the local area codes and Toll-free numbers by country code. Multiple variations can be there with the DID numbers as per the city you choose.

• There are no call charges for placing a toll-free number, instead a called party has to bear the charges. On the other hand, with DID numbers, call charges are typically shared between called party & the caller.

• Toll-free numbers come with a professional appearance, and customers have easily familiar with the same on the other hand DID numbers comes with a local presence for any business, so look somewhat similar to any regular contact number.

• The toll-free numbers are usually 1 or 2 in numbers that are maintained by the businesses and DID numbers can be multiple times for the same company.

The companies are making use of cloud-based call center VoIP solutions for performing business communications and they are implementing both DID numbers and toll-free numbers for effective brand identification. So, it is up to you and your strategies for choosing any one between the two effective solutions.

Author Bio:-

This article is written by Lee Wood. He has got into writing professionally and uploads regular informative articles.