Trust is one of mans key decision making criteria when meeting new people for the first time. I mean consider it. If you intend to buy a residence, select a new computer or even decide where to take your partner for dinner for that special event, what can you do? You ask someone because of their advice. In the case of house you'll ask lots of people from a variety or agents or realtors to friends and family. And of course you are right to. It's a large outlay. It also affects your life experience. If you select the wrong house you'll be reminded every time you walk around the front door.
What about those more personal experiences like dinner with your partner? Get the wrong advice and consequently pick the wrong form of restaurant for a birthday or anniversary and you'll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing tens of thousands of customers every day.Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, "Our survey of 2,500 online gamblers from over 100 online casinos implies that players want an even more personal service. And one the main element criteria of the personalized service is trust. Players want honesty and integrity. Sure this can cost the casinos more to handle however the upside will out weigh those costs. The survey figures show that players stick to a casino 5 times longer when customer service meets their expectation. So given these records what we now need to understand is how we are able to help casinos deliver this and fun experience too.
So why does trust matter so much. We talking about hardened gamblers who just want to win money right? No. Hingston inform us, "The majority of players are new to gambling. And there's huge community of individuals who are defer by the complexity of the games, the language Tại game kv888 that we use is confusing and they feel out of these depth. If online casinos wish to win advocates for life they have to be 'your friend' ;.Behave just like the friend at school who taught you the principles of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to one casino. Over 62% played at four or maybe more casinos.Interestingly of these players who'd been gambling for more than 12 months, there is still a large number of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as a reason because of their fickleness. Only 4% of players had found site which they certainly were entirely loyal too. But this is actually the killer fact. Every one of those 100 people said that the main reason they stuck making use of their casino was because of 'superb customer service' ;.Makes you think doesn't it. Why isn't my casino that way?
Not one of those 100 gamblers played at a 'Top 20' casino. The little casinos are acting smarter, reacting quicker and playing the boutique game to test and compete in this sector. And its starting with an effect.So let's return to the trust issue. Another figure that came out of the survey. 82% of individuals asked said they would try a new online casino if recommended by a friend. 68% of individuals said that they would try a new online casino if it absolutely was 'highly recommended' by other players.